Embedded networks are private electricity / gas / water networks, usually installed at the time of constructing your apartment building. Embedded networks tend to be partnerships between a property developer and a energy utility company allowing an energy provider to be the main energy supplier for the residents of a building complex in many circumstances.
What are the advantages of an embedded network?
Electricity embedded networks create a building-centric buying group which can provide attractive energy rates to the residents of the apartment in comparison to most traditional service providers.
A strong embedded network partner understands the needs of each building, which results in a strong and low-risk arrangement for all stakeholders.
Most common embedded networks
The most common embedded networks for apartment buildings are embedded electricity networks in Australia.
It is also not uncommon to see your gas and hot water also part of an embedded network
What consumer protections do I have in Australia for embedded networks?
An embedded network’s consumer protection is similar to a non-embedded network energy provider. Protections include:
- Flexible payment options if you are experiencing financial difficulty
- Clear and set time frames for receiving and paying bills
- Complaints handling arrangements
- Energy charges that are no higher than the standing offer prices that a local area retailer can charge contracted consumers
- Clear and reasonable disconnection procedures.
- In NSW, all embedded network operators that service residential customers must be members of EWON
Can I switch to a energy provider of my choice?
In NSW, changing to a different energy provider is possible when you are on an embedded network however there are certain complications to keep in mind when doing your research:
- Shopping an authorised and eligible energy provider that will service embedded networks can be tricky
- The new energy provider may have to install a separate metre at your own expense
- You or the new energy retailer need to inform the embedded network operator that you are switching to an authorised retailer
- You will likely receive two bills for energy: One of the usage with your newly chosen energy provider, and the other from the embedded network operator for supply network charges. To make sure you don’t pay twice you should check that the energy retailer will give you an ‘energy only’ offer or that the owner or operator of the site is able come to an arrangement with the retailer about who will bill you for your network charges.
- You may also need to alert the body corporate about your switch
How do I know if I am in an embedded network?
If you’re not sure if you’re in an embedded network, contact the company billing you for your energy and ask them directly. You can also contact your building manager for your residential building.
